FAQs

Q?

Are tortillas GLUTEN FREE?

A.

Yes, totally GLUTEN FREE.

Q?

How and where can I buy Tortillas?

A.

Through our online shop, choose the product, payment method and very importantly, fill in your information completely.

Directly with one of our distributors in the European Union.

Info at office@moctezuma.at

Q?

What is the time for delivery?

A.

Our tortillas are freshly made so please allow 1 – 3 business days for the order to be processed and prepared for shipping after confirmation of payment.
Delivery time depends on your location but is usually between 4 and 8 business days after shipping is made.

Our hours of operation are Monday through Friday: 8am-4pm (CEST)

Any situation with damage product must be proven with a photograph of each piece and number of lot and must be handled within 24 hours after you received your order. IMPORTANT. Once you received your order, check it in detail. No complaint will be received after 24 hours after you have received the order.

Q?

How can I pay?

A.

  • PayPal contreras@mexandco.at
  • Credit card - via PayPal payment services (you do not need a PayPal account to pay with your credit card)
  • Bank Transfer
    Bank account information will be provided after checkout.
    Payments into our bank account have to be finished within 24 hours after the purchase. Please use your Order ID as the payment reference. Important: Send a proof of payment to office@moctezuma.at, your order won’t be shipped until we have received your proof of payment and the funds have cleared in our account.

Q?

Are there special prices for businesses?

A.

Yes, we have quantity-dependent wholesale prices.

Q?

What is the shelf life of tortillas?

A.

Our products are vacuum-packed which gives them a shelf life of 1 month at room temperature (kept in fresh and dry place), 3 months refrigerated and frozen up to 1 year.

Q?

Are tortillas GMO (Genetically Modified Organisms) FREE?

A.

Yes, the corn used for our tortillas is GMO certified.

Q?

Can I eat tortillas if I’m vegan?

A.

Yes, all our Tortilla products are free of any animal ingredient.