Delivery

DELIVERY POLICIES.

In MOCTEZUMA FOODS we are committed to deliver fresh and high quality products. By sending an order, the client declares having read, understood and accepted the following policies.

  • All deliveries are subject to existence.
  • Costs of delivery are paid by the customer.
    The calculation of shipping costs depends on the size of the order and the destination country; and normally corresponds to the following list. Under special circumstances, the rates may vary.
DestinationBox SBox MBox L
Austria € 19 € 23 € 24
Belgium € 21 € 24 € 27
Bosnia & Herzegovina € 52 € 67 € 82
Bulgaria € 37 € 40 € 42
Croatia € 20 € 25 € 29
Czech Republic € 11 € 12 € 12
Denmark € 20 € 24 € 25
Estonia € 32 € 33 € 36
Finland € 35 € 38 € 42
France € 26 € 28 € 31
Germany € 20 € 23 € 24
Greece € 53 € 56 € 58
Hungary € 23 € 27 € 30
Italy € 27 € 30 € 32
Latvia € 25 € 29 € 31
Lithuania € 40 € 43 € 47
Luxembourg € 20 € 23 € 26
Netherlands € 20 € 23 € 26
Poland € 26 € 29 € 32
Portugal € 44 € 54 € 65
Romania € 28 € 32 € 36
Serbia € 52 € 68 € 82
Slovakia € 13 € 18 € 20
Slovenia € 15 € 18 € 20
Spain € 33 € 35 € 38
Sweden € 34 € 38 € 41
United Kingdom € 26 € 29 € 32
1-10 items 11-20 items 21-30 items

If you want to order more than 30 items at once, please contact us before.

 

  • Our tortillas are freshly made, so allow 1 to 4 business days for the order to be processed and prepared for shipping after confirmation of payment.
  • Deliveries will be by road through national parcel service companies.
  • Hours of operations are Monday to Friday. From 8am - 4pm (CEST)
  • Tracking number will be provided to the customer by e-mail when product is handed to carrier.
  • Packages will be delivered from 3 to 7 working days after handed to carrier (GLS). This is the default runtime and the seller accepts no liability.
  • MOCTEZUMA FOODS will not be held responsible for undelivered packages when wrong or invalid information is provided. (Customer will notify if mail box/doorbell is addressed to a different name.)
  • Deliveries will be made from Monday to Friday from 8:00 to 16:00. The client will provide an address where he/she can receive the product in that schedule. Not being available to receive the product at that time, the client will have to contact the carrier to arrange delivery.
  • MOCTEZUMA FOODS will send only well packed boxes and will not be held responsible for damages on delivery tour. In case of receiving a damaged box, customer will notify a written notice in delivery sheet before signing. Customer will not accept damaged boxes if not allowed to notify the damage.
  • These policies apply only to countries within the Schengen Zone.
  • Deliveries to any other country should be consulted with office@moctezuma.at
  • MOCTEZUMA FOODS will only accept and be responsible for claims on damage or product in poor condition during the first 24 hours after receiving the package. Any situation with damage product must be proven with a photograph of each piece and number of batch.